Island View Properties - Isla Vista, UCSB, SBCC Rental Housing, Apartments, Duplexes

Non-Emergency Maintenance Repair Requests

Use the Repair Request form on this website for non-emergency repairs. Please see below for Lessee responsibilities before sending the request. As per your lease, Lessees may be responsible for charges for plumbing requests or other maintenance requests.

For gas applicance issues, such as lighting the pilot light on your gas heaters, please contact the Gas Company. They will come out at no cost to assess the issue, light pilot lights and make minor adjustments as necessary. If they cannot resolve the issue, they will leave a 'red tag'. Please keep this tag and contact our office and we will take appropriate action.

Per your lease agreement: Lessee is responsible for housekeeping, reporting repairs, keeping appointments, moving items to allow access for repairs, replacing light bulbs and alarm batteries, cleaning up water or condensation, defrosting freezers, lighting pilot lights, calling the appropriate utility company if there is a problem with water, gas or electricity, and resetting GFIs or flipping breaker switch if circuits overload. If Lessee requests a maintenance visit for or requires any of the aforementioned responsibilities be done by Island View Properties, Lessee will be responsible for costs of maintenance visit.

For emergency repairs, such as water leaks and flooding, please call the Island View Properties office immediately.

Rules & Policies
Island View Properties Rental Policies and Rules
General policies and rules for our residents.

Renter's Insurance
American Red Cross Renters Insurance Information pamphlet
Information about renters insurance from the American Red Cross.

Lead Paint
Environmental Protection Agency Lead Paint Information
Information about lead paint from the EPA.

Sample Lease
If you would like to view a sample lease please contact our office and we will email one to you. Your lease may be different than the sample. You should refer to your lease if you have questions about your specific rights and responsibilities.

Utilities
Island View Properties residents are responsible for gas and electric services starting at the beginning of their lease period through the end of the lease term. Most Island View Properties residents are also responsible for trash service and a few are responsible for water service. Please check your lease agreement.


Home	About Us	Our Properties	Apply To Rent	Contact Us	Repair Request	Resources & Info
Non-Emergency Maintenance Repair Requests Use the Repair Request form on this website for non-emergency repairs. Please see below for Lessee responsibilities before sending the request. As per your lease, Lessees may be responsible for charges for plumbing requests or other maintenance requests. For gas applicance issues, such as lighting the pilot light on your gas heaters, please contact the Gas Company. They will come out at no cost to assess the issue, light pilot lights and make minor adjustments as necessary. If they cannot resolve the issue, they will leave a 'red tag'. Please keep this tag and contact our office and we will take appropriate action. Per your lease agreement: Lessee is responsible for housekeeping, reporting repairs, keeping appointments, moving items to allow access for repairs, replacing light bulbs and alarm batteries, cleaning up water or condensation, defrosting freezers, lighting pilot lights, calling the appropriate utility company if there is a problem with water, gas or electricity, and resetting GFIs or flipping breaker switch if circuits overload. If Lessee requests a maintenance visit for or requires any of the aforementioned responsibilities be done by Island View Properties, Lessee will be responsible for costs of maintenance visit. For emergency repairs, such as water leaks and flooding, please call the Island View Properties office immediately. Rules & Policies Island View Properties Rental Policies and Rules General policies and rules for our residents. Renter's Insurance American Red Cross Renters Insurance Information pamphlet Information about renters insurance from the American Red Cross. Lead Paint Environmental Protection Agency Lead Paint Information Information about lead paint from the EPA. Sample Lease If you would like to view a sample lease please contact our office and we will email one to you. Your lease may be different than the sample. You should refer to your lease if you have questions about your specific rights and responsibilities. Utilities Island View Properties residents are responsible for gas and electric services starting at the beginning of their lease period through the end of the lease term. Most Island View Properties residents are also responsible for trash service and a few are responsible for water service. Please check your lease agreement. The Gas Co. - 800-427-2200 (gas) Socal Edison - 800-655-4555 (electric) Marborg - 800-798-1852 (trash) Verizon - 800-483-4000 (phone and internet) Cox Cable - 805-683-0059 (television and cable internet) Goleta Water District - 805-964-6761 (water) Emergency Services and Campus Phone Numbers Emergency: 911 Santa Barbara County Sheriff: 681-4100 Goleta Police: 681-4100 or 683-2724 after hours Isla Vista Foot Patrol: 681-4179 Campus Police: 893-3446 Fire Department: 681-5500 Highway Patrol: 967-1234 Santa Barbara Rape Crisis Center Helpline (24 hrs): 899-0061 UCSB Information: 893-8000 UCSB Community Housing Office: 893-4371 SBCC Information: 965-0581 Common Issues and Answers The light or outlet in my bedroom/kitchen/living room/bathroom is not working. Check/change the light bulb. Check all nearby light switches as many of our units have one or more outlets that are controlled by a nearby wall switch. If the outlet is in your bathroom or kitchen, check that the GFI does not need to be reset. Push the reset button on the outlet. Check the breaker box to confirm that no breakers are tripped. You can confirm for sure by flipping the breaker off and then flipping it firmly back on. If none of the above steps resolve the issue use the Non-Emergency Maintenance / Repair Request form to let us know of the issue so that we can take appropriate action. If the power is out completely, contact your electricity provider (see above). I don't know how to light my heater pilot light. My wall heater/central heat is not working. My stove/oven won't light. I smell gas. Call the Gas Company. The Gas Company will check and service all gas appliances, and it's free. If the gas company cannot resolve the problem, or leaves a 'red tag' on your gas appliance call our office to let us know of the issue so that we can take appropriate action. My smoke/CO2 detector keeps beeping at regular intervals. Replace the 9 volt battery in the detector. The sink/shower/toilet is plugged or draining slowly. Per your lease, DO NOT use chemical drain cleaners. If there is a foreign object in the toilet that can be easily removed, do so. Use a plunger to free up the clog. If plunging does not work, use the Repair Request form to let us know of the issue so that we can take appropriate action. Call Island View Properties directly if you cannot use the toilet/shower/tub or if it is overflowing or flooding. Note: For shower/tub drains make sure there is a screen over the drain to catch hair, and clean that screen regularly to minimize drain clogs. The coin-op washer/dryer is not working. This is usually caused by a jammed coin slot or full coin box. Please use the Repair Request form to let us know of the issue so that we can take appropriate action. If the machine stops when there are clothes in the washer, it is most likely because the washer has gone out of balance due to being over or under loaded. Wait for the machine to stop completely and you should be able to open the door to add/remove clothes and then restart the washer. You may have to cancel the cycle in order to open the washer door. My refrigerator/freezer isn't cold. There is condensation/water dripping inside my refrigerator Make sure the door is closed completely and that nothing is or was keeping it from closing. Make sure the refrigerator/freezer is not overloaded. A packed refrigerator/freezer may not cool well. It needs space inside for circulation of cold air. The freezer may need to be defrosted if there is noticeable ice build up inside, or if you have allowed ice build up by leaving the door open. You are responsible for defrosting your freezer. It's a couple of days before rent is due, I lost my checkbook, I'm overdrawn, etc. Go to your bank to get replacement checks, a counter check, or borrow the funds from someone and get a money order at the post office, etc. Go to the post office and overnight it to our PO box and it will get there the next day. If your payment arrives in our PO box more than 2 days after the due date you will be charged a late fee. I'm not sure how to write a check. Here is an online check writing tutorial. I lost my key. Please contact Island View Properties and we will arrange for a replacement key. My girl/boy friend/neighbor wants me to take care of their cat/dog/iguana/parakeet for a week. Per your lease there are no pets allowed. That means any animals, regardless of who the animal belongs to or for how long it is on the premises. If we determine that pets are or have been present on the premises you may be subject to pet related charges such as inspection fees, cleaning and fumigation charges. We have ants in our kitchen/bathroom/bedroom/living room. Clean up any food or water sources where the ants are present. They are likely there because you are providing them with food and/or drink. Rain outside can also mean that ants travel inside. If you put out bait for them to take back to the nest and clean up the ants when you find them, they should go back outside. We do not recommend the use of chemical spray products. Use an ant bait such as Terro or Grant's ant stakes to discourage the ants. We have spiders in our kitchen/bathroom/bedroom/living room. If more than the occasional spider appears, it may be that your house has become an appealing habitat. Spiders like dusty, undisturbed quarters that seldom see a broom, dust mop or vacuum. The corners of ceilings and floors, underneath beds, behind furniture, the backs of closets, and rarely used cupboards are all prime areas for a spider to take up residence. The best way to keep spiders outside rather than in the house is to make the house unappealing to spiders. Cardboard boxes attract spiders, so opt for plastic storage tubs. Clean cobwebs from ceilings and behind furniture. Cleaning regularly will discourage spiders from living inside your residence. There is mold/mildew in my bedroom/bathroom on the wall/ceiling/around the window/in the closet. Mold/mildew spores are present at all times in the air around you. Mold/mildew will take hold and grow where there is moisture present. Most conditions that cause mold/mildew growth are condtions that are under your control. Regular sources of moisture in the residence are from hot water use, and from the natural moisture produced by you and your roomates when breathing in closed bedrooms. Always open the window and/or use the ventilation fan in the bathroom when showering or bathing. Leave the door and window open and/or let the fan run for a few minutes after you're done to clear out as much moisture/steam as possible. In bedrooms, keep doors and windows open for ventilation when possible, position furniture (especially beds) at least 2 inches away from walls to allow air flow between the wall and the furniture. Change, wash and dry your bedding, towels and clothing regularly and frequently. Don't leave damp items such as towels or bathing suits in your bedroom or inside closets. Heaters, fans, and/or dehumidifiers can also be used to reduce moisture. Clean up any condensation or moisture as soon as you see it. Do not leave surfaces wet. Clean up any mold/mildew as soon as you see it using cleaning products recommended for that purpose, and follow the above steps to reduce the likelhood of it coming back. In some instances mold/mildew can be caused by water intrusion from a roof or plumbing leak. Please call the Island View Properties office immediately if you suspect that is the case. Mold information from the United States Enviromental Protection Agency I am having a conflict or a problem with my roommates that I would like to resolve. The UCSB Community Housing office provides roommate mediation when you have a conflict or a problem with your roommates. Contact them at mediation@housing.ucsb.edu or at 805-893-4371. Should I get Renter's Insurance? Yes - Renter's Insurance will insure your personal property against theft or damage. Your personal property is not covered or insured by Island View Properties or the property owner in the case of plumbing leaks, water intrusion, fire, flooding, theft, etc. Per your lease: “Renters insurance is strongly advised. Unless caused by Lessor's intentional misconduct, Lessor is not responsible for any damages to Lessee's personal property, injury, or death to Lessee regardless of cause.” Renter's insurance is most often obtained through an existing insurance policy such as automobile or homeowner's insurance carried by your parent or guardian. Liability protection is also standard with most renters insurance policies. This means if someone in your unit slips and falls or gets hurt in some other manner, you're covered for any costs, including court costs, up to your policy's limit. American Red Cross Renters Insurance Information pamphlet UCSB and SBCC Calenders UCSB : http://www.registrar.sa.ucsb.edu/calinfo.htm SBCC : http://www.sbcc.edu/classes/index.php?sec=1788 Map of Isla Vista (Click the map for an interactive version)
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