Forms
Non-Emergency Maintenance / Repair Request
Use this form to request non-emergency repairs and maintenance. Please fill out the form and mail, fax, or scan and email it to our office. We will respond and schedule a time period for a repair person to come to your unit to make the repairs.

For non-emergency gas issues, such as problems with your stove or heater, please contact the Gas Company first. They will come out at no cost to assess the issue, light pilot lights and make minor adjustments as necessary. If they cannot resolve the issue please contact our office and we will take appropriate action.

Please note that per the lease: "Lessee is responsible for housekeeping, replacing lightbulbs, replacing carbon monoxide alarm batteries and smoke alarm batteries, reporting repairs, keeping appointments, moving items to allow access for repairs, calling the appropriate utility company if there is a problem with water, gas or electricity, and flipping breaker switches if circuits are overloaded."

For emergency repairs, such as water leaks and flooding, please call the Island View Properties office immediately.

Sample Lease
If you would like to view a sample lease please contact our office and we will email one to you. Your lease may be different than the sample. You should refer to your lease if you have questions about your specific rights and responsibilities.

Utilities
Island View Properties residents are responsible for gas and electric services starting at the beginning of their lease period through the end of the lease term. Most Island View Properties residents are also responsible for trash service and a few are responsible for water service. Please check your lease agreement.

• Socal Gas - 800-427-2200 (gas)
• Socal Edison - 800-655-4555 (electric)
• Marborg - 800-798-1852 (trash)
• Verizon - 800-483-4000 (phone and internet)
• Cox Cable - 805-683-0059 (television and cable internet)
• Goleta Water District - 805-946-6761 (water)

Emergency Services and Campus Phone Numbers

• Emergency: 911

• Santa Barbara County Sheriff: 681-4100
• Goleta Police: 681-4100 or 683-2724 after hours
• Isla Vista Foot Patrol: 681-4179
• Campus Police: 893-3446
• Fire Department: 681-5500
• Highway Patrol: 967-1234
• Santa Barbara Rape Crisis Center Helpline (24 hrs): 899-0061
• UCSB Information: 893-8000
• UCSB Community Housing Office: 893-4371
• SBCC Information: 965-0581

Common Issues and Answers

• The light or outlet in my bedroom/kitchen/living room/bathroom is not working.
  1. Check/change the light bulb.
  2. Check all nearby light switches as many of our units have one or more outlets that are controlled by a nearby wall switch.
  3. If the outlet is in your bathroom or kitchen, check that the GFI does not need to be reset. Push the reset button on the outlet.
  4. Check the breaker box to confirm that no breakers are tripped. You can confirm for sure by flipping the breaker off and then flipping it firmly back on.
  5. If none of the above steps resolve the issue use the Non-Emergency Maintenance / Repair Request form to let us know of the issue so that we can take appropriate action.
  6. If the power is out completely, contact your electricity provider (see above).

• My wall heater/central heat is not working.
• My stove/oven won't light.
• I smell gas.
  1. Call the Gas Company.
  2. The Gas Company will check and service all gas appliances, and it's free.
  3. If the gas company cannot resolve the problem use the Non-Emergency Maintenance / Repair Request form to let us know of the issue so that we can take appropriate action.

• My smoke/CO2 detector keeps beeping at regular intervals.
  1. Its time for you to change the 9 volt battery in the detector.

• The sink/shower/toilet is plugged or draining slowly.
  1. Per your lease, DO NOT use chemical drain cleaners.
  2. If there is a foreign object in the toilet that can be easily removed, do so.
  3. Use a plunger to free up the clog.
  4. If plunging does not work, use the Non-Emergency Maintenance / Repair Request form to let us know of the issue so that we can take appropriate action.
  5. Call Island View Properties directly if you cannot use the toilet/shower/tub or if it is overflowing or flooding.

Note: For shower/tub drains make sure there is a screen over the drain to catch hair, and clean that screen regularly to minimize drain clogs.

• The coin-op washer/dryer is not working.
  1. This is usually caused by a jammed coin slot or full coin box. Please use the Non-Emergency Maintenance / Repair Request form to let us know of the issue so that we can take appropriate action.
  2. If the machine stops when there are clothes in the washer, it is most likely because the washer has gone out of balance due to being over or under loaded. Wait for the machine to stop completely and you should be able to open the door to add/remove clothes and then restart the washer. You may have to cancel the cycle in order to open the washer door.

• My refrigerator/freezer isn't cold.
• There is condensation/water dripping inside my refrigerator
1. Make sure the door is closed completely and that nothing is or was keeping it from closing.
2. Make sure the refrigerator/freezer is not overloaded. A packed refrigerator/freezer may not cool well. It needs space inside for circulation of cold air.
3. The freezer may need to be defrosted if there is noticeable ice build up inside, or if you have allowed ice build up by leaving the door open. You are responsible for defrosting your freezer.

• It's a couple of days before rent is due, I lost my checkbook, I'm overdrawn, etc.
  1. Go to your bank to get replacement checks, a counter check, or borrow the funds from someone and get a money order at the post office, etc.
  2. There is a 2 day grace period for late rent.
  3. Go to the post office and overnight it to our PO box and it will get there the next day.
  4. If your payment arrives in our PO box more than 2 days late you will be charged a late fee.

• I'm not sure how to write a check.
  1. Here is an online check writing tutorial.

• I lost my key.
  1. Please contact Island View Properties and we will arrange for a replacement key.

• My girl/boy friend/neighbor wants me to take care of their cat/dog/iguana/parakeet for a week.
  1. Per your lease there are no pets allowed.
  2. That means any animals, regardless of who the animal belongs to or for how long it is on the premises.
  3. If we determine that pets are or have been present on the premises you may be subject to pet related charges such as inspection fees, cleaning and fumigation charges.

• We have ants in our kitchen/bathroom/bedroom/living room.
  1. Clean up any food or water sources where the ants are present. They are there because you are providing them with food and/or drink.
  2. Use an ant bait such as Terro or Grant's ant stakes to discourage the ants.

• We have spiders in our kitchen/bathroom/bedroom/living room.
  1. If more than the occasional spider appears, it may be that your house has become an appealing habitat.
  2. Spiders like dusty, undisturbed quarters that seldom see a broom, dust mop or vacuum.
  3. The corners of ceilings and floors, underneath beds, behind furniture, the backs of closets, and rarely used cupboards are all prime areas for a spider to take up residence.
  4. The best way to keep spiders outside rather than in the house is to make the house unappealing to spiders.
  5. Cardboard boxes attract spiders, so opt for plastic storage tubs.
  6. Clean cobwebs from ceilings and behind furniture.
  7. Cleaning regularly will discourage spiders from living inside your residence.

• There is mold/mildew in my bedroom/bathroom on the wall/ceiling/around the window/in the closet.
  1. Mold/mildew spores are present at all times in the air around you. Mold/mildew will take hold and grow where there is moisture present. Most conditions that cause mold/mildew growth are condtions that are under your control.
  2. Regular sources of moisture in the residence are from hot water use, and from the natural moisture produced by you and your roomates when breathing in closed bedrooms.
  3. Always open the window and/or use the ventilation fan in the bathroom when showering or bathing. Leave the door and window open and/or let the fan run for a few minutes after you're done to clear out as much moisture/steam as possible.
  4. In bedrooms, keep doors and windows open for ventilation when possible, position furniture (especially beds) at least 2 inches away from walls to allow air flow between the wall and the furniture. Change, wash and dry your bedding, towels and clothing regularly and frequently. Don't leave damp items such as towels or bathing suits in your bedroom or inside closets.
  5. Heaters, fans, and/or dehumidifiers can also be used to reduce moisture.
  6. Clean up any condensation or moisture as soon as you see it. Do not leave surfaces wet.
  7. Clean up any mold/mildew as soon as you see it using cleaning products recommended for that purpose, and follow the above steps to reduce the likelhood of it coming back.
  8. In some instances mold/mildew can be caused by water intrusion from a roof or plumbing leak. Please call the Island View Properties office immediately if you suspect that is the case.


For mold information from the United States Enviromental Protection Agency click here.

• Should I get Renter's Insurance?

1. Yes - Renter's Insurance will insure your personal property against theft or damage.
2. Your personal property is not covered or insured by Island View Properties or the property owner in the case of plumbing leaks, water intrusion, fire, flooding, theft, etc. Per your lease: “Renters insurance is strongly advised. Unless caused by Lessor's intentional misconduct, Lessor is not responsible for any damages to Lessee's personal property, injury, or death to Lessee regardless of cause.”
3. Renter's insurance is most often obtained through an existing insurance policy such as automobile or homeowner's insurance carried by your parent or guardian.
4. Liability protection is also standard with most renters insurance policies. This means if someone in your unit slips and falls or gets hurt in some other manner, you're covered for any costs, including court costs, up to your policy's limit.

UCSB and SBCC Calenders

• UCSB : http://www.registrar.sa.ucsb.edu/calinfo.htm
• SBCC : http://www.sbcc.edu/classes/index.php?sec=1788

Map of Isla Vista
(Click the map for an interactive version)